The T150 Energy Complaints Process
Complaints will be received from time to time and T150 Energy will deal with your complaint in a fair and constructive manner as part of our professional Complaint handling process. This will provide feedback and create an opportunity to learn and therefore assist our aim for better standards of service to you our clients.
Complaints should be sent by letter or email to:
T150 Office Manager, 66 Old Road, Armitage, Rugeley, Staffordshire, WS15 4BU or by email to: energy@t150energy.co.uk who will acknowledge receipt and provide the contact details of the person responsible for resolving your complaint. We will endeavour to resolve your complaint as soon as possible; however, we may need to carry out investigations which may take longer. We will aim to resolve your complaint within 10 days, but should this take longer we will send you an update within this timescale.
Where the complaint, in whole or in part, concerns the contract between you and your Supplier, T150 Energy will advise the Supplier of your complaint within 24 hours. An acknowledgement of this action will be sent to you.
If we’re not able to resolve your complaint directly, then you’re welcome to contact Ombudsman Services. We subscribe to their Alternative Dispute Resolution scheme, so that customers have access to their free and impartial dispute resolution service. For more information please visit www.ombudsman-services.org.